Shannon Biagi is the CEO and founder of Chief Motivating Officers, LLC, an organization dedicated to improving the world at work one behaviour change agent at a time. Through her work as an organizational behaviour management (OBM) practitioner and educator, she has enacted positive behaviour change in numerous organizations worldwide. She is a Board-Certified Behaviour Analyst, an all-but-dissertation PhD dropout, and is a co-author on the best-selling OBM textbook OBM Applied: A Practical Guide to Implementing Organizational Behaviour Management. In support of the growing community of practitioners, Shannon also volunteers her time as the Director of Operations of the largest OBM-focused professional development organization in the world – The OBM Network.

Abstract of the conference presentation

An Introduction to OBM in Human Service Organizations

The science of human behaviour has made incredible impacts in clinical applications across diverse populations, including, but not limited to, autism and other developmental disabilities. However, behavioural science has additional utility outside of a therapeutic context that is often underutilized in the ABA clinical practice space. In this presentation, we will explore the science of human behaviour applied in the workplace, known as Organizational Behaviour Management, or OBM.

Using research literature from pioneers in this sub-discipline of ABA, this presentation will focus on how the concepts, principles, and strategies of OBM can be used in human service organizations to increase employee retention and satisfaction, decrease variability in the quality of clinical services provided by therapists, and troubleshoot barriers that may impede employee performance across a wide array of value-adding behaviours for a business. A practitioner approach to an applied OBM diagnostic and intervention process will be shared alongside case studies from research and practice. Additionally, some “frequently asked questions” will be answered, including those about OBM practitioner qualifications, education, and certification.

Both presentations are in English.